Gorgias Helpdesk & Live Chat

Unify all support conversations (and related orders) to accelerate growth through happier customers.

Convert more shoppers, and retain them longer, with Gorgias — the revenue-focused customer service platform for fast-growing eCommerce merchants. Centralize every order, every conversation, even social comments and DMs, all in one customer ticket view. Reduce checkout friction with self-service resources that provide instant answers, or use dynamic Macros to auto-fill responses with personalized info. All of this turns your support agents into sales reps for your business, accelerating revenue.

• Prioritize email, chat, voice, SMS, WhatsApp and social comments/DMs in one feed
• Get full customer context before answering, with order and conversation history
• View, edit, and cancel Shopify orders without leaving the Gorgias customer view
• Improve your support: Track team activity and support metrics on live dashboards
• Instantly answer shopper questions with self-service menus — no agent required